Repair & Replacement

Have you discovered a possible defect in your item? No problem!
Together we will find the best possible solution to your complaint.

Repair and replacement

Despite our high product quality and ongoing tests in production monitoring, or in the event of improper use, repairs may become necessary.

You can easily reach our service team via email at 

To simplify communication, please use this repair accompanying form:

Repair accompanying form English 

You can fill it out and print out as a PDF and send it, together with the device and your proof of purchase, to our service team at :

100 Walnut Street, Suite 19-5, Champlain, NY, 12919 USA.

We will get back to you!

Thank you,

The Relaxopet Team